We’re Signpost Recovery
Signpost Recovery was incorporated as a company limited by guarantee on 28th August 2007 as the successor to Signpost Forth Valley which had first been formed in January 2002. Signpost Recovery was established under a ‘Memorandum of Association’ which established the objects and powers of what is a charitable company which is governed by its Articles of Association.
Signpost Recovery has grown considerably over the last six years and has demonstrated year on year growth over this period. In 2012 Signpost Recovery had an income of £743,775; however, this has more than doubled to an income of £1,849,835 in the 2016-17 fiscal year. Moreover, despite the fiscal climate, we have also been able to increase our reserves in line with Board targets and they have risen from £323,001 in 2010 to £1,252,856 in 2016-17 . Whilst we are a ‘not for profit’ organisation, our previous Chair, Bill Beattie, helped instil a ‘business like’ and ‘entrepreneurial ethos’ whereby we are actively turning financial profit into ‘social profit’ through our deploying of these as resources to the benefit of the adults, children and families to whom we provide services.
Signpost Recovery reached the final of the 2016 Clacks Business Awards having been nominated in the Best Not for Profit Organisation Award category. This was the first time that the organisation had been nominated for an award and we were proud to be runner up. Our recent success and organisational expansion has undoubtedly been due to our principle of incremental change – TAPAS (Theory And Practice of Advancing Services) and we can see that work we first trialled in Harm Reduction such as assertive outreach has went on to be a fundamental part of the new aspects of our service provision like the Social Inclusion Project (SIP). Furthermore, we were delighted that the SIP was runner up in the ‘Health and Social Care Integration Award’ category at the Herald Society Awards in November 2017 which were held in Glasgow in association with Social Work Scotland.
Signpost Recovery now have a portfolio of 12 services, projects, contracts and partnership arrangements including the General Practitioner Prescribing Service (GPPS), Time 4 Us, Addiction Recovery Service – (CARS, FARS & SARS), Harm Reduction Service, Clackmannanshire Healthier Lives (CHL), Core Drug and Alcohol Services, Enhanced Addiction Casework Service (EACS), Social Inclusion Project (SIP), Criminal Justice Substance Misuse Link Worker, Criminal Justice Link Nurse, Arrest Referral and the Tackling Inequalities & Improving Outcomes Project (TIIOP).
Signpost Recovery is overseen by a Board of Directors which consists of up to 12 members who meet regularly and are responsible for the charity’s governance, strategic decision making and policy setting. The Directors decide upon the strategic direction of travel for the organisation, budgets, workforce development and decide upon any new developments brought to them by the Directors themselves, key stakeholders, commissioners, Signpost Recovery employees and/or service users.
Board of Directors
As at May 2018 the Signpost Recovery Board of Directors consists of 8 voting Director’s and the Board is supported by a Company Secretary who also serves as the organisations Legal Adviser. The Directors, with the exception of the General Manager, are all volunteers; therefore, they are not remunerated for their role and/or involvement with Signpost Recovery but they may claim travel expenses.
The role of the Board of Directors is to govern the business of Signpost Recovery, more specifically:
To set the vision and strategy for Signpost Recovery;
- To oversee the development and delivery of Signpost Recovery’s strategic plan including monitoring and learning from the delivery of outcomes and activities;
- To maintain and safeguard the reputation of Signpost Recovery and oversee the maintenance and development commissioner, stakeholder and external relations;
- To ensure Signpost Recovery’s compliance with legal and financial requirements;
- To oversee the income generation and service development whilst also ensuring good financial planning;
- To govern, safeguard and protect the assets and resources of Signpost Recovery and ensure that they are used only for the purposes set out in the memoranda and articles of association;
- To oversee the recruitment, appointment and management of the Senior Management Team to ensure organisational compliance with best employment practices;
- To ensure a commitment to recovery, equalities and inclusion throughout the policy and practice of Signpost Recovery; and
- Setting an example hereby individual Directors both demonstrate and reinforce a culture of evaluation and learning across the organisation.
The Board of Directors are responsible for the overall stewardship of Signpost Recovery, and as such, they have regular contact, involvement, engagement and communication with the Senior Management Team (SMT), first line managers, front line practitioners and administrative staff. This allows for organisational oversight, routine analysis and where appropriate, informed participation in decision making. Individual Directors accept the thematic lead for certain aspects of organisational business on behalf of the Board and report back to the remainder accordingly. This ensures that the wider Board membership is fully appraised on the topic and/or theme in question. Moreover, the Board have a particular responsibility for monitoring the financial governance, operational spending and the fiscal performance of the organisation.
The organisation employs a General Manager who, as the Head of Service’s, reports to the Board on a regular basis. He is responsible for the day-to-day strategic planning and management of all service provision whilst maintaining the financial control of the delegated resources. Owing to organisational growth, the Board of Directors decided in 2015 that it was in the best interests of Signpost Recovery to have its most senior employee, the General Manager, as a full voting member of the Board.
*The Company Secretary is a non-voting support role in terms of the Signpost Recovery Board of Directors. Furthermore, the Company Secretary acts as the legal adviser to Signpost Recovery.
**Excluded from involvement in matters pertaining to the management of his own substantive General Manager role and in aspects of Board level decision making in respect of organisational governance, finance and situations whereby his involvement would constitute a conflict of interest.
Good governance is vital to the success and sustainability of all ‘Third Sector’ organisations (TSO’s). However, good governance doesn’t just support the day-to-day running of Signpost Recovery, it also helps maintain and strengthen public confidence in all of the Scottish ‘Third Sector’. With the help of funding from Scottish Government, the Scottish Council for Voluntary Organisations (SCVO) has spent the last few months reviewing other governance codes throughout the UK and this has informed their development of a Scottish Code based around five core principles. The five core principles in the Scottish Governance Code should enable TSO’s of all kinds to benchmark their governance practices. The principles recognise the importance of organisational purpose, board behaviour and leadership, and control and effectiveness, and suggest ways of demonstrating and implementing good governance. Thus, these are the principles Signpost Recovery’s Board of Directors aspire too.
The Board of Directors have put in place the structures and mechanisms in order that they can undertake an ongoing programme of risk assessment, thus ensuring, that they are better able to identify, address and monitor the major risks to which the Charity is exposed to, as such, the Board of Directors are satisfied that the appropriate safeguards are in place to mitigate any current exposure(s) to the identified risk(s).
Objectives & Activities
The charity’s objectives are the advancement of health and the relief of those in need by reason of ill health, disability, financial hardship or other disadvantages by providing community access drug, alcohol, substance misuse and/or social care services in the local authority areas of Clackmannanshire, Falkirk and Stirling (Forth Valley). Signpost Recovery carries out the following activities in the attainment of the aforementioned objectives:
The provision of information, advice and support to substance users, carers and/or families that, where appropriate, enables access into treatment, care and support services that encompass and/or constitute a ‘Recovery Orientated System of Care’ (ROSC);
- The facilitation of clinics, appointments, outreach services and ‘Drop-in’ provision for those identified as being affected by substance misuse and a resident of Forth Valley;
- The identification, development, promotion and maintenance of partnerships and/or working relationships with the relevant individuals, services, agencies, commissioners and key stakeholders;
- Maintaining a service structure that allows for the provision of advice, information, support, treatment, training and guidance to individuals, families, groups, services, organisations and communities in the Forth Valley area who are affected by and/or impacted upon by substance misuse and/or its effects; and
- The identification, development, planning, co-production and provision of care, support and treatment services to new and emerging client groups in carefully planned and well organised projects.
Access to Services
We provide help, advice and support for drug, alcohol and other substance misuse problems through the use of a range of outcome and recovery focussed interventions. There is no limit to how many times a client can be referred and we provide in-depth support in relation to a range of substance misuse issues such as harm reduction, treatment advice and relapse. Each week we operate a number of ‘Drop-in’ services, outreach clinics and assessment clinics throughout the Forth Valley area in order to ensure appropriate and timeous access to treatment, care and support. Signpost promises to provide an appointment for assessment within 5 working days of your first contact.
Whilst we will treat your information confidentially and we will seek your consent to disclose information to support your care, there are some circumstances, where our staff have a legal duty or duty of care to share information with other agencies without seeking consent, for example: when it is a matter of child or adult protection; where there is a statutory requirement to share information; in connection with legal proceedings; or for the prevention, detection or prosecution of a crime.
We value all the people for whom we provide services and take complaints, expressions of dissatisfaction and comments about our service, seriously and resolve to respond to each, fairly, promptly and without prejudice. Additionally, we pride ourselves on our professional relationships, however, we recognise that mistakes can happen but we strive to put things right at the earliest opportunity.
Where misunderstandings occur or mistakes are made, it is important that each is addressed and resolved. Complaints may reveal problems relating to procedures, practice, or even resources. By listening and taking each seriously it is possible to learn valuable lessons and improve our service.
Should you wish to discuss an issue, complaint or would like further information about how to complain please contact our office on 01259 272112 and ask to speak to a manager.